Terms of Use

1. Acceptance of these Terms

These Terms of Use (“Terms”) govern access to the Iris website, web app, mobile apps, and related services (the “Services”) operated by Iris Light Within LLC (“Iris,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility: people 18 and over

You must be 18 or older and legally able to enter a binding agreement. You may not use Iris on behalf of a person under 18 or allow a person under 18 to use your account.

The intended app flow is: tap to begin, then confirm you are 18 or over and accept the Terms and Privacy Policy before entering the conversation.

3. Iris is artificial intelligence

Iris is an AI system, not a human. Responses are generated by automated systems and may be inaccurate, incomplete, outdated, repetitive, biased, inappropriate, or based on a misunderstanding of what you said.

AI-generated outputs do not represent verified facts or the independent views of Iris Light Within LLC. You agree to evaluate important information and seek qualified help when appropriate.

4. What Iris provides

Iris provides conversational reflection and everyday support across real-life topics, including stress, relationships, grief, decisions, meaning, dreams, signs, and unusual experiences. Features may include guest access, a limited free-question experience, accounts, saved conversations, permission-based memory, voice, reminders, journal or sound features, uploads, and subscriptions.

At launch, Iris may offer 25 free questions before an upgrade is presented. We may change trial structure, features, availability, or pricing after clear notice where required.

5. Important professional limits

Iris is not a medical device, therapist, psychologist, counselor, doctor, lawyer, accountant, tax adviser, investment adviser, credit counselor, or other licensed professional.

• No diagnosis, treatment, prescription, or medication guidance.
• No legal, tax, accounting, credit, insurance, or investment advice.
• No promise of a particular emotional, spiritual, financial, business, relationship, or health outcome.
• No professional relationship or duty of care is created.

6. Crisis and emergency use

Iris is not an emergency or crisis-intervention service and does not provide continuous human monitoring, immediate intervention, or emergency dispatch. Do not rely on Iris to keep you or another person safe.

In the United States, call 911 for immediate danger. Call or text 988 for suicide or self-harm crisis support. Outside the United States, contact the appropriate local emergency or crisis service.

7. Your beliefs and decisions remain yours

Iris supports human decision-making; Iris does not make consequential decisions for users. You remain responsible for your choices, actions, and reliance on output.

You may not use Iris output as the sole basis for decisions about medical care, legal rights, investments, credit, employment, housing, insurance, benefits, education admissions, public safety, or another person’s access to an important opportunity.

For unusual experiences, Iris may explore observations, feelings, possible meanings, and ordinary explanations. Iris does not establish that a paranormal, spiritual, medical, criminal, or persecutory explanation is true.

8. Accounts and security

You must provide accurate information, keep credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account to the extent permitted by law.

Do not share an account. Iris may use rate limits, CAPTCHA, device or browser signals, phone or email verification, and other reasonable anti-abuse measures.

9. Acceptable use

You may not use the Services to:

• Break the law, violate another person’s rights, or facilitate fraud, abuse, exploitation, harassment, or violence.
• Generate or distribute unlawful, hateful, sexually exploitative, extremist, or intentionally deceptive content.
• Encourage self-harm, harm to others, or use Iris as a substitute for emergency or professional care.
• Upload malware, interfere with security, evade limits, scrape the Services, or use unauthorized bots or automation.
• Reverse engineer, copy, resell, sublicense, or use Iris content or outputs to train a competing AI system without written permission.
• Submit information you do not have the right to provide.

We may investigate, restrict, suspend, or terminate use that violates these Terms or threatens users, third parties, or the Services.

10. Content you provide

You retain ownership of content you submit. You grant Iris and its providers a limited license to host, process, transmit, reproduce, and display that content only as reasonably necessary to provide, secure, support, and improve the Services as described in the Privacy Policy.

You are responsible for having the rights and permissions needed for submitted text, images, audio, video links, names, and information about other people. Feedback and product suggestions may be used without payment or obligation to you.

11. AI outputs and intellectual property

Subject to applicable law and third-party rights, you may use outputs generated for you. Similar or identical output may be generated for others, and Iris does not guarantee that output is unique or eligible for intellectual-property protection.

Iris Light Within LLC and its licensors retain rights in the Services, software, prompts, branding, app icon, designs, underlying systems, documentation, and other protected material. These Terms do not transfer ownership of the AI models or the Services.

12. Payments, subscriptions, and cancellation

Paid plans may renew automatically until canceled. The purchase screen must state price, billing period, trial or introductory terms, renewal terms, and how to cancel before purchase.

Mobile subscriptions are generally managed through the Apple App Store or Google Play account used to subscribe. Deleting the Iris account does not automatically cancel an app-store subscription. Web subscriptions, if offered, must be canceled through the disclosed web billing provider.

Refunds are handled under applicable law and the policies of the payment provider through which the purchase was made.

13. Third-party services

The Services may use or link to AI providers, app stores, payment processors, websites, media, licensed sound, and other third-party services. Their terms and privacy practices may apply. Iris is not responsible for third-party services outside its control.

14. Suspension, termination, and deletion

You may stop using Iris and request account deletion. We may restrict or terminate access for Terms violations, fraud, security risks, legal obligations, nonpayment, misuse, or threats to service integrity. Where appropriate, we will provide notice or an appeal path.

Account deletion is described at Delete an Account. Some records may be retained where required by law or reasonably necessary for fraud prevention, security, payment records, disputes, and legal compliance.

15. Service disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Iris Light Within LLC disclaims warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, and uninterrupted or error-free operation.

We do not guarantee that output is correct, safe, complete, current, or suitable for your circumstances; that data will be preserved beyond disclosed retention periods; or that use will achieve a particular result.

16. Limitation of liability and indemnity

To the fullest extent permitted by law, Iris Light Within LLC and its officers, directors, employees, contractors, agents, licensors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, loss of goodwill, or decisions made in reliance on AI output.

Subject to rights that cannot lawfully be limited, the aggregate liability of Iris Light Within LLC will not exceed the greater of US $100 or the amount you paid to Iris during the 12 months before the event giving rise to the claim.

You agree to indemnify and defend Iris Light Within LLC against third-party claims arising from your unlawful use, content you had no right to submit, violation of these Terms, or infringement of another person’s rights, to the extent permitted by law.

17. Governing law and disputes

These Terms are governed by Florida law, without regard to conflict-of-law rules, except where mandatory consumer law provides otherwise. Venue will be in the state or federal courts serving Lee County, Florida, unless a final attorney-approved version adopts enforceable arbitration terms.

18. Changes to the Services or Terms

We may update the Services and these Terms. We will provide notice of material changes as required, and the “Last updated” date will be revised. Continued use after an effective date may constitute acceptance where permitted by law.

19. Contact