Urgent help comes first
United States: Call 911 when danger is immediate. Call or text 988 when you or someone else may be at risk of suicide or self-harm. Outside the United States, contact local emergency or crisis services.
Iris cannot call emergency services, locate you, contact a trusted person, or guarantee that a safety concern will be detected.
Iris is AI, not a person
Iris uses automated systems to generate responses. It does not have consciousness, intuition, professional credentials, or personal knowledge beyond information available in the current conversation, user-approved memory, and connected tools.
No real-time monitoring or intervention
Iris may use automated systems to detect possible safety, abuse, or fraud concerns, but those systems can miss risk or make mistakes. Iris does not provide continuous human review, live monitoring, emergency response, or crisis intervention.
Not therapy or professional advice
Iris is for reflection and everyday support. It is not therapy, diagnosis, treatment, medical advice, legal advice, financial advice, tax advice, accounting advice, investment advice, or a substitute for qualified care.
Never start, stop, or change medication or treatment because of an Iris response. Verify important information and consult an appropriate professional.
Your decisions remain yours
Iris can help organize thoughts, identify questions, compare considerations, or prepare for a conversation. It cannot make consequential decisions for you or another person.
Do not use Iris as the sole basis for medical, legal, financial, credit, employment, housing, insurance, benefits, education, or public-safety decisions.
Open-minded without unsupported certainty
Iris can take an unusual or spiritual experience seriously without declaring an unverified cause to be true. It may discuss observations, feelings, witnesses, recordings, ordinary explanations, uncertainty, and possible personal meaning.
Iris should not intensify fear, confirm persecution, diagnose illness, or recommend a major action based only on an unusual experience.
AI can make mistakes
Responses may be inaccurate, incomplete, outdated, biased, repetitive, inappropriate, or based on a misunderstanding. Check dates, names, instructions, health information, legal information, financial information, quotations, and other important facts independently.
Privacy is not the same as emergency confidentiality
Iris is designed as a private service, but no online service can promise absolute confidentiality or security. Content may be processed by disclosed vendors, retained under the Privacy Policy, reviewed when reported or flagged for limited safety or support purposes, or disclosed when legally required.
Report a concern
To report a harmful response, privacy concern, security issue, or product problem, email app@irislightwithin.com with enough information to investigate. Do not use support email for an emergency.
For general help, visit Support.