Contact Iris support
Email: app@irislightwithin.com
Include the device, browser or app version, a short description, and screenshots when helpful. Do not send passwords, full payment-card numbers, or unnecessary private conversation content.
Support email is not emergency help
For immediate danger in the United States, call 911. For suicide or self-harm crisis support, call or text 988. Outside the United States, contact local emergency or crisis services.
Account and sign-in help
Cannot sign in
Use the same method you originally used. Depending on what is enabled, this may be email and password, verified phone/SMS, Google, or Apple. Include your account email or phone in a support request, but never send a password or one-time code.
Request sign-in helpLost account access
Iris may need reasonable verification before changing credentials or sharing account information.
Request account recoveryBilling and subscriptions
Web billing is processed by Stripe. Use any billing or subscription control in the Iris web app to view or cancel a recurring plan. If you contact support, include the account email, transaction date, and Stripe receipt or transaction identifier—never a full card number.
Deleting an account is not a substitute for confirming cancellation. Cancel first and keep the confirmation. A one-time question pack, if enabled in the purchase screen, does not renew. Native mobile subscriptions are not currently offered.
Delete an account
In the Iris web app, Settings → Delete Account requires recent authentication, closes account access immediately, and starts deletion. There is no general 30-day recovery period. If you cannot access the app, submit a verified request at Delete an Iris Account.
Privacy, export, and consumer health data
Review the Privacy Policy and Consumer Health Data Privacy Policy, and use Privacy Choices to request access, correction, export, deletion, withdrawal, recipient information, or an appeal where applicable.
When export is available, follow the in-app instructions to download eligible account data. Export links may expire.
Report an AI response
When reporting a response, include the date, topic, and enough surrounding context to identify the issue. Explain whether the concern involves accuracy, safety, tone, privacy, bias, or another problem. Remove unnecessary personal details.
Report a responseTechnical problems
Helpful information includes device model, operating-system version, browser, app version, time of problem, steps that led to it, error message, and whether it happens repeatedly.
Report a technical problemWeb and mobile availability
Iris is currently offered as a limited-access web app at irisapp.app. Native iPhone, iPad, and Android apps have not been publicly released. Do not rely on unofficial store listings or links.