Contact Iris support
Email: app@irislightwithin.com
Include the device, browser or app version, a short description, and screenshots when helpful. Do not send passwords, full payment-card numbers, or unnecessary private conversation content.
Support email is not emergency help
For immediate danger in the United States, call 911. For suicide or self-harm crisis support, call or text 988. Outside the United States, contact local emergency or crisis services.
Account and sign-in help
Cannot sign in
Use password recovery or the same Apple, Google, email, or phone method originally used. Include the account email or phone in a support request.
Request sign-in helpLost access to email or phone
Iris will need reasonable verification before changing account credentials or exposing account information.
Request account recoveryBilling and subscriptions
Purchases made through Apple or Google are managed through the corresponding app-store account. Web subscriptions, if offered, are managed through the disclosed web billing provider. Include the transaction date and store receipt identifier—not a full card number—when requesting billing help.
Deleting an Iris account does not automatically cancel an Apple or Google subscription.
Delete an account
Use the in-app Delete Account control when available or submit a request at Delete an Iris Account.
Privacy and data requests
Review the Privacy Policy and use Privacy Choices to request access, correction, export, deletion, or other applicable rights.
Report an AI response
When reporting a response, include the date, topic, and enough surrounding context to identify the issue. Explain whether the concern involves accuracy, safety, tone, privacy, bias, or another problem. Remove unnecessary personal details.
Report a responseTechnical problems
Helpful information includes device model, operating-system version, browser, app version, time of problem, steps that led to it, error message, and whether it happens repeatedly.
Report a technical problemWeb and mobile availability
The Iris web app is available at irisapp.app. Apple App Store and Google Play links will be added to the website when the mobile apps are published.