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Account and data control

Delete an Iris Account

The intended in-app deletion path, a public web request method, the data affected, verification, retention exceptions, and subscription-cancellation notice.

Last updated August 24, 2026Iris Light Within LLCPeople 18 and over

1. Delete your account in Iris

The production app must provide a clearly labeled account-deletion control that is easy to find. The intended path is:

  1. Sign in to Iris.
  2. Open Settings.
  3. Select Account.
  4. Select Delete Account.
  5. Review what will be deleted, export information if available, confirm your identity, and submit the deletion.

Deleting an account means deleting the full account, not merely deactivating it.

2. Request account deletion from the web

Use this form when you cannot access the app. It prepares an email to Iris. Do not include passwords, payment-card numbers, or highly sensitive conversation details.

The request will be addressed to app@irislightwithin.com. Iris will verify the account before deletion.

3. What account deletion is intended to remove

  • Account profile and sign-in relationship.
  • Conversation history associated with the account.
  • Saved memories and personalization associated with the account.
  • Journal entries, saved reflections, uploaded content, and reminders associated with the account, when those features are available.
  • Device sessions and active access tokens.

The deletion confirmation screen should state exact counts and explain any items that are technically separate.

4. Information that may be retained

Limited information may remain where reasonably necessary or legally required, such as transaction and tax records, consent records, fraud and security records, legal holds, dispute records, and temporary backup copies. Retained information must be restricted and deleted or de-identified when the applicable reason ends.

5. Cancel subscriptions separately

Deleting an Iris account does not automatically cancel a subscription billed by Apple or Google.

  • Apple: Cancel through the subscriptions settings for the Apple Account used to purchase Iris.
  • Google Play: Cancel through Google Play subscriptions for the Google Account used to purchase Iris.
  • Web billing: Cancel through the disclosed web billing account or contact support.

6. Verification and completion timing

Iris may ask for reasonable information to verify the account and protect against unauthorized deletion. We will acknowledge a verified request and disclose the expected completion timeline.

Visible access may end before all active systems and routine backups complete deletion. Completion may be delayed by legal obligations, fraud prevention, disputes, security incidents, or backup cycles. Iris must not claim permanent deletion until the responsible systems confirm it.

7. Questions or problems

Email app@irislightwithin.com or visit Support. Do not send a password.