IRISLIGHT WITHIN
Support Open Iris web app

Account and data control

Delete an Iris Account

How to request deletion of an Iris account and associated data, including verification, retention exceptions, and billing reminders.

Last updated October 8, 2026Version 2026.10.08Iris Light Within LLCPeople 18 and over

1. Delete your account in Iris

For the fastest verified process, sign in to the Iris web app, open Settings, and choose Delete Account. Iris requires recent authentication, such as your password or confirmation through the social sign-in method connected to the account. After final confirmation, Iris closes account access immediately and starts deletion. There is no general 30-day recovery period.

Account deletion is intended to be permanent. Download anything you want to keep and separately confirm cancellation of a recurring Stripe subscription before deleting the account.

If you cannot sign in, do not see the control, or need help with verification, submit the request below.

2. Request deletion if you cannot use the in-app control

This form sends an intake request to Iris. It does not bypass identity verification or itself perform authenticated deletion. Do not include passwords, payment-card numbers, or private conversation details.

Your request will be submitted to Iris at app@irislightwithin.com without opening a mail app. Iris will verify the account before acting.

3. What account deletion covers

The deletion process removes:

  • The Iris authentication account and account profile.
  • Chats, messages, conversation summaries, journals, cross-conversation memory, activity, and any stored voice-session metadata associated with the account.
  • Notification records and user uploads associated with the profile, chats, or journals.

Access ends before deletion necessarily finishes in every provider system and routine backup. AI service providers may retain limited data under their applicable terms and legal obligations after deletion from Iris systems. See the Privacy Policy.

4. Information that may be retained

Iris may retain limited transaction and subscription records, consent and policy-acceptance records, records needed to document deletion, consent, and legal compliance, fraud and security records, dispute or legal-hold material, and information required by law. Where practical, retained operational records are pseudonymized or disconnected from the active account.

Retention in support systems, security logs, provider systems, and routine backups may vary as permitted by law. You may ask about retained information, subject to legal, transaction, security, fraud-prevention, and dispute exceptions.

5. Cancel a recurring web subscription separately

Do not assume account deletion canceled Stripe billing unless you receive an explicit subscription-cancellation confirmation.

Before deletion, use any available billing control in the Iris web app or contact app@irislightwithin.com. Keep the cancellation confirmation. Native mobile subscriptions are not currently offered.

6. Verification and completion timing

Authenticated self-service deletion closes account access immediately and starts deletion. A website request requires reasonable identity verification before Iris acts. We will acknowledge and respond within the period required by applicable law.

Completion can take longer in provider systems and routine backups or when retention is necessary for billing and transaction records, consent evidence, fraud prevention, security, disputes, legal holds, or other legal obligations. Iris will explain a denied request or any information that must be retained when applicable.

7. Questions or problems

Email app@irislightwithin.com or visit Support. Do not send a password.